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Product & UX Design
I work with product teams to shape a clear UX vision, and see it through from first research to shipped product.
01About
I'm Heshan, a UX Lead at Dialog Axiata, where I'm part of the team working on the North Star strategy for Dialog and Airtel's digital products. Before that: UX direction on a $50M+ transformation at IFS, and the ticketing experience behind sold-out live shows.
I like to start from research, work closely with the people building the product, and stay involved until it is in users' hands.
02Career
Dialog Axiata PLC
Lead UX strategy across Dialog & Airtel's digital products, working alongside product and engineering leadership to set the roadmap's design direction. Define interaction patterns reused across account management, data tracking, and service activation. Set the UX quality bar for releases: critiques, spec reviews, and mentoring the design team.
IFS R&D International
Owned UX direction for heavy & line maintenance, fault management, deferral management, and fleet & part management workflows in a $50M+ transformation replatforming Maintenix into IFS Cloud. Partnered directly with airline technicians at Icelandair, LATAM Airlines, and Air France-KLM, migrating legacy screens into the Aurena framework. Ran UX workshops and usability testing with operational users, closing the loop from requirements review to shipped UI.
Shiftx Global
Set UX direction across concurrent client engagements, turning research into decisions engineering could build against immediately. Owned end-to-end delivery, from wireframes through high-fidelity prototypes, across web and mobile products in multiple industries.
Graffon
Defined the UX direction for ticketing and seat-selection flows across large-scale live entertainment platforms. Reduced checkout drop-off during high-demand releases and built the reusable component library behind the ticketing suite.
Ceyleon Solutions
Supported UI/UX design and Flutter development across multiple client engagements. Translated Figma designs into working Flutter interfaces, learning the design-to-code handoff end to end.
03Capabilities
Setting the North Star for a product's experience and the direction a team can align around.
Component libraries and review processes that keep large, multi-team products consistent.
Research and usability testing that turn ambiguity into decisions the team can stand behind.
High-fidelity Figma prototypes, pressure-tested against real engineering constraints and shipped in code.
04Selected Work
10 projects, from telecom strategy to immersive digital experiences.
North Star experience strategy for Dialog and Airtel apps used by 2 million people: account management, data tracking, and service activation.
UX ownership across core aviation-maintenance workflows in a $50M+ enterprise transformation, replatforming Maintenix into IFS Cloud for global carriers including Icelandair, LATAM Airlines, and Air France-KLM.
The system that runs a family salon from another city: online booking, an iPad app for the stylists, and an owner dashboard on a phone.
A safe place to quit a habit: daily reflection with an AI companion, a circle of peers, and progress shown as courage instead of streaks.
Offline-first UX for field technicians: what a job app should do when the signal drops, from syncing and calls to maps.
Ticketing platform for Kuweni the Musical, with integrated seat selection and a mobile-first booking flow built for sold-out theatre runs.
An immersive web experience using art as a catalyst for social change, turning a passive scroll into a journey through unspoken issues.
Ticketing for one of Sri Lanka's biggest acoustic music festivals, staged inside the National Museum of Colombo, from discovery straight through to checkout.
Built on the trust from the museum festival, this platform carries Naadhagama's ticketing across every event that followed.
Crypto wallet product design: making key management and transactions legible for first-time users.
